Refund & Exchange Policy — Pberetta.com
At Pberetta.com, customer satisfaction is our priority. If you receive a damaged or incorrect product, we offer a simple return and exchange process.
We provide a 7-day return & exchange policy from the date of delivery.
1. Eligible Reasons for Return / Exchange
You can request a return or exchange if:
- You received a damaged item
- You received a wrong product
- The product has a manufacturing defect
- The item is not working properly on arrival
2. Conditions for Return
To qualify for return or exchange:
- Request must be made within 7 days of delivery
- Product must be unused and in original condition
- Original packaging, box, and accessories must be included
- Product must not be physically damaged by misuse
- Unboxing video may be required for claim verification
3. Non-Returnable Situations
Returns will not be accepted if:
- Customer changes mind after ordering
- Product is used, broken, or mishandled
- Damage caused by improper use
- Claim made after 7 days
4. Refund Policy
We generally offer exchange instead of refund.
Refunds are only applicable if:
- The ordered item is out of stock, or
- Replacement is unavailable
Approved refunds will be transferred via bank transfer or mobile wallet within 3–5 working days after inspection.
5. Exchange Process
- Contact us at 📧 m92a1pberetta@gmail.com
- Share order details and issue photos/video
- Our team will verify and approve the claim
- Customer ships the item back
- Replacement will be delivered after inspection
6. Shipping Charges
- If mistake is from our side → We pay shipping
- If exchange for personal preference → Customer pays shipping
7. Important Note
For safety and fairness, please record an unboxing video while opening the parcel. Claims without proof may not be approved.
Delivery Time: 2–5 working days across Pakistan
Payment Method: Cash on Delivery (PKR 200 advance confirmation)